As the festive season approaches, we want to provide clear guidance on how Trust Panda will operate over the 2025-2026 holiday period. Our focus is on maintaining continuity for customer support and online order dispatch while clearly outlining local holiday closures.
Customer Support & Online Orders
- Customer support: Operating as normal on business days
- Online order processing & dispatch: Operating as normal
- Closed on Hungary national public holidays only
Our online store remains available 24/7. Orders placed outside business hours or on national public holidays will be processed on the next business day.
In-Store Pickup - Appointment Only
During the festive period, in-store pickup will be available by appointment only.
- Pickup appointments must be arranged in advance
- Walk-in collections will not be available
- This ensures predictable service levels during the holiday period
Festive Season Hours - Day by Day
December 2025
- Monday 22 December: Open - Support & Dispatch Operating
- Tuesday 23 December: Open - Support & Dispatch Operating
- Wednesday 24 December: (Christmas Eve - Hungary Public Holiday): Closed
- Thursday 25 December (Christmas Day - Hungary Public Holiday): Closed
- Friday 26 December (Second Day of Christmas - Hungary Public Holiday): Closed
- Monday 29 December: Open - Support & Dispatch Operating
- Tuesday 30 December: Open - Support & Dispatch Operating
- Wednesday 31 December: Open - Support & Dispatch Operating
January 2026
- Thursday 1 January (New Year’s Day - Hungary Public Holiday): Closed
- Friday 2 January: (New Year’s Day - Hungary Public Holiday): Closed
- From Monday 5 January onwards: Operating as normal on business days
Planning Your Orders
- Orders placed on Hungary public holidays will be processed on the next business day
- Courier networks may experience delays due to increased holiday volumes across Europe
- For time-sensitive requirements such as YubiKey deployments or compliance-driven rollouts, we recommend ordering early
Need Assistance?
If you have questions about order dispatch, delivery timelines, or booking an in-store pickup appointment, our customer support team is available during normal business days.
Frequently Asked Questions
Will Trust Panda operate during the festive season?
Yes. Customer support and online order dispatch continue as normal, excluding Hungary national public holidays.
Can I place orders online during public holidays?
Yes. Online ordering is available 24/7. Orders placed on public holidays are processed on the next business day.
Is in-store pickup available during this period?
Yes. In-store pickup is available by appointment only during the festive season.
Will delivery times be affected?
Courier services may experience higher volumes during the holiday period, which can result in extended delivery times.
