Terms of service

Last Updated: October 2025

Welcome to Trust Panda Europe, operated by Illuminance Labs Kft (Company ID: 01-09-353238, VAT: HU27309711), trading as Trust Panda Europe. These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related features, tools, and services (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

1. Who We Are

Trust Panda Europe is based at Barázda u. 42, Ground Floor, Budapest, 1116, Hungary. We operate the online store at https://www.trustpanda.eu using the Shopify platform to process payments and manage orders. All purchases are made directly with Trust Panda Europe.

2. Eligibility and Accounts

You must be at least the age of majority in your country to make purchases or create an account. You agree that all account information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your login details and for any activities under your account.

3. Our Products

We aim to display our products as accurately as possible. However, actual colours or details may vary depending on your device. Product descriptions, pricing, and availability may change without notice. We may discontinue products or limit quantities at any time.

Products are intended for personal use only and not for commercial resale or export without prior written consent.

4. Orders and Acceptance

When you place an order, you make an offer to purchase the selected items under these Terms. Orders are confirmed once payment is processed and accepted. We reserve the right to decline or cancel any order, including for reasons such as pricing errors, stock issues, or suspected fraud.

If your order cannot be processed, we will notify you using the contact details you provided. Returns and exchanges are handled in accordance with our Refund Policy.

5. Pricing, Taxes and Payment

Prices are shown in the applicable currency and include or exclude tax as indicated at checkout. Shipping, customs duties, and import taxes (where applicable) are calculated during checkout and are your responsibility unless otherwise stated.

You agree to:

  • Provide valid and up-to-date payment information;
  • Authorise us to charge your payment method for your order total;
  • Pay all applicable charges and taxes.

 

We may change prices or promotions at any time. Promotions are subject to their own terms, which will prevail if inconsistent with these Terms.

6. Shipping and Delivery

We will ship products to the delivery address you provide. Estimated delivery times are for guidance only and not guaranteed. Once an order leaves our warehouse and is handed to the carrier, title and risk pass to you. We are not responsible for customs delays or carrier errors.

7. Intellectual Property

All text, images, designs, trademarks, product names, and other content on the Services are owned or licensed by Trust Panda Europe or its partners.

You may not reproduce, copy, distribute, or modify any part of our website or its content without prior written consent. “Trust Panda,” “Trust Panda Europe,” and associated logos are trademarks of Illuminance Labs Kft. Shopify and its logos are trademarks of Shopify Inc.

8. Use of the Services

You may use the Services only for lawful purposes. You must not:

  • Engage in fraudulent, harmful, or illegal activity;
  • Transmit malware, spam, or offensive content;
  • Interfere with or attempt to bypass security features;
  • Copy, scrape, or exploit any part of the Services for commercial gain.

We reserve the right to suspend or terminate accounts for violations of these Terms.

 

9. Third-Party Services and Links

Our store integrates third-party tools (e.g., payment gateways, shipping carriers, analytics). We are not responsible for their actions or content. Your use of these third-party services is subject to their own terms and privacy policies.

If you follow links to external websites, you do so at your own risk.

10. Relationship with Shopify

Trust Panda Europe uses Shopify to host our store and process transactions. While Shopify provides the platform, all sales are made directly with Trust Panda Europe. Shopify is not responsible for any products, warranties, refunds, or issues related to your order.

Learn more about Shopify’s role and privacy practices at https://www.shopify.com/legal/privacy.

11. Feedback and Reviews

If you share product reviews, suggestions, or ideas (“Feedback”), you grant us a perpetual, royalty-free, worldwide licence to use, reproduce, and display that Feedback in any format.

By posting Feedback, you confirm:

  • You own or control all rights to it;
  • It does not infringe any third-party rights;
  • It is truthful, appropriate, and lawful.

We may remove Feedback that violates these Terms.

 

12. Errors and Omissions

Occasionally, information on our site may contain typographical or pricing errors. We reserve the right to correct such errors, even after an order has been p