Privacy policy
Last updated: January 9, 2026
Illuminance Labs Kft (Company ID: 01-09-353238) trading as Trust Panda Europe operates this store and website. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use our Services, make a purchase, or contact us. For the purposes of the EU General Data Protection Regulation (GDPR), Illuminance Labs Kft is the Data Controller of your personal information.
1. Lawful Bases for Processing
Under the GDPR, we rely on the following legal bases to process your information:
- Performance of a Contract: To process orders, payments, and deliveries.
- Legal Obligation: To comply with European tax, accounting, and consumer protection laws.
- Legitimate Interests: To prevent fraud, ensure site security, and improve our services (where these interests are not overridden by your data protection rights).
- Consent: For marketing communications and non-essential cookies. You may withdraw consent at any time.
2. Personal Information We Collect
We collect and process the following categories of personal information:
- Contact & Identity: Name, billing/shipping address, phone number, and email.
- Payment & Transaction: Payment method and confirmation, transaction details, and order history (Note: Full card details are handled securely by our payment providers).
- Technical & Usage: IP address, device type, browser settings, and how you navigate our store.
- Communications: Any information provided when contacting our customer support team.
3. Use of Artificial Intelligence (AI)
We use AI as a support tool to improve efficiency. In compliance with the EU AI Act and GDPR:
- Human Oversight: AI is used to transcribe support calls and summarise customer queries (via tools like Zendesk). All final decisions regarding refunds, returns, or support outcomes are made by human staff.
- No Profiling: We do not use AI for automated decision-making that produces legal or similarly significant effects.
- Training Safeguards: We do not use your personal support interactions to train public or open AI models.
4. Cookie Policy & Tracking
We use cookies to enhance your experience. Essential cookies are required for the site to function. Non-essential cookies (Analytics and Marketing) require your explicit consent.
| Category | Purpose | Providers |
|---|---|---|
| Essential | Enables checkout, security, and account login. These cannot be disabled. | Shopify |
| Support & AI | Enables live chat and AI-assisted support summaries to help resolve tickets faster. | Zendesk, Shopify Inbox |
| Analytics | Monitors site performance and user journeys (anonymised in the EEA). | Google Analytics 4, Shopify |
| Marketing | Used to deliver personalised ads on other platforms based on your interests. | Google Ads, Meta, Bing |
5. How We Disclose Information
We disclose information only for legitimate business purposes:
- Service Providers: Including Shopify, payment gateways, and logistics/courier partners.
- Regulatory Compliance: Where required by EU/Hungarian law or to protect our legal rights.
- Corporate Group: Sharing within our group where necessary for business operations.
6. Data Residency & International Transfers
Your data may be processed outside the European Economic Area (EEA), including in Australia, Canada, and the USA. Where data is transferred, we ensure it is protected by Standard Contractual Clauses (SCCs) or adequacy decisions (such as for Canada) to ensure your privacy rights remain protected.
7. Security and Retention
We use technical and organisational measures to secure your data. Order-related data is typically retained for six (6) years to comply with local tax and commercial laws. Marketing data is retained until you withdraw consent.
8. Your GDPR Rights
You have the following rights regarding your personal information:
- Access & Portability: Request a copy of your data in a structured format.
- Correction & Erasure: Request that we fix inaccuracies or delete your data.
- Restriction & Objection: Object to processing for marketing or request we "freeze" your data.
- Withdrawal of Consent: Opt-out of cookies or marketing at any time.
9. Contact and Entity Details
For the purpose of the GDPR, the data controller is:
Illuminance Labs Kft
Company Registration No: 01-09-353238
Tax ID: 27309711-2-43
Address: Barázda u. 42, Ground Floor, Budapest, 1116, Hungary
Email: support@trustpanda.com